FAQ

General FAQs

Where can I learn more about your allergens, ingredients, and nutritional info?

Do you have franchising opportunities?

Can you help with an order placed through DoorDash?

Can you help with an order placed through Uber Eats?

I’m a loyal Mendo guest, Is there a loyalty program?

How do I download the Mendo app?

My Mendo app isn’t working. Who can I contact?

How do I reset my password?

Can I cancel or change my online order once it has been placed?

Can I purchase gift cards online? What about eGift cards?

How do I redeem an eGift card (ex. in-store, online, catering)?

Once I buy an eGift card, how soon is it available for use?

Can I check the balance of my gift card online?

What happens if my gift card is lost, stolen, or damaged?

Why can’t I request for my salad to be tossed when ordering online?

Can I order ahead without downloading the app?

How can I update my account and communication preferences?

Where can I see all of my past transactions?

Can I redeem my gift card for cash?